Refund Policy

Last updated: 21 October 2026

1. Campaigns we cannot run

When you create a campaign, its full price (daily budget × days) is taken from your wallet and the campaign is marked "Pending" while we review it.

• If we reject the campaign, for example because it breaks our Terms or the platform's rules, or we cannot run it in that country, the full amount is returned to your wallet automatically. You will see a "Refund" line in your wallet history.
• If you ask us to cancel a campaign that is still "Pending", we delete it and return the full amount.
• If a campaign has already started and we are stopped by the platform or cannot finish it, we return the part for the days not delivered.
• If a campaign has run, the days that were delivered are not refundable, including when you change your mind or are unhappy with the results. Results such as views, clicks and sales are not promised.

2. Phone numbers

• If we cannot assign the number you requested and reject the request, the full price is returned to your wallet automatically.
• If you cancel a number request that is still "Pending", we return the full price.
• Once a number is assigned ("Active") and you have been given it, the payment for that period is not refundable. If the number does not work as described, contact us and we will fix it or refund it.

3. Unused wallet money

You can ask for unused wallet money to be returned. Send the request through the contact page from the email address on your account. We return the money by bank transfer, normally within 7 working days after we confirm the request. Any bank or payment fees we paid to receive the money may be deducted. Wallet money that was added by us as a gift or correction is not refundable as cash.

4. Payments that went wrong

• If you sent a bank transfer and clicked "I have paid" but your wallet has not been credited within our working hours, send us your deposit reference and, if you can, proof of transfer through the contact page. We will check it and credit it.
• If you sent the money but forgot to click "I have paid", contact us with the reference or the transfer details and we will find it.
• If you paid by card through Paystack and your wallet was not credited, wait a few minutes and check your wallet history. If it is still missing, send us the payment reference from your Paystack receipt.
• If you paid the same transfer twice, we will return the extra amount.

5. How to ask

Use the contact page and choose "Payments and refunds". Please include the email on your account and, if you have one, the campaign name, the number, or the payment reference. We aim to reply within Mon to Sat, 9am to 6pm WAT on working days.

6. Exchange rates

You pay in naira at the rate shown when you add money, and wallet money is held in US dollars. Refunds are made in the dollar value shown in your wallet. When money is returned to your bank in naira, the amount depends on the rate we use at that time.